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NEED HELP?

1. Can I use the benefits I purchase in the Web Store in the Loco Bingo game?

Absolutely! This is the official virtual store for our Loco Bingo game, so all the benefits you acquire will be available for you to enjoy in our game, just like with any of our other offers.

2. How long does it take for the items I purchased in the store to be available in Loco Bingo?

Within a maximum of 1 minute after making the purchase, your benefits will be available in the Loco Bingo app on your mobile phone, tablet, or computer, ready for you to enjoy.

3. What payment methods are accepted in the store?

You can make purchases with credit and debit cards.

4. How can I add and save a payment method?

To save the entered information for future transactions, once you have entered your data, simply check the box asking: “Do you want to save your data for future purchases?” that appears on the payment screen.

5. I cannot complete the purchase because it says "credit/debit card information is invalid."
Check that you have entered your card details correctly before making the purchase. If the problem persists, contact us.
6. The benefits from the offer I purchased have not been credited.
Make sure the ID you used for the purchase is the same as your account ID in Loco Bingo. If the purchase still does not appear after a few minutes, contact us.
7. I purchased benefits for an account that is not mine. What can I do?
In this case, you will need to contact us for assistance.
8. I received fewer items in the game than I purchased on the website. How do I resolve this?
If you received fewer benefits than indicated in your purchase, contact us.
9. How do I access the online store?
  1. We access the Loco Bingo game and go to the BONUS!
  2. The BONUS campaign will appear that directs you to the BONUS STORE, you have to click on that button.
  3. A screen will appear where you have to click on ”Login with the Loco Bingo App”
  4. Once you have clicked, another screen will appear where you have to click on ”Authenticate me now!”

And that’s it, this last step will automatically redirect you to the web store.